One-Time Payments

1. Click Pay Now
2. Enter in Customer Number and Account Number found on the bill.
   • Example: 00012345 and 0012345678
3. Click Search Invoices
4. Click the box under Select for the invoice that you would like to pay
5. At the bottom, click Add Selected Invoices
6. Click Proceed to Payment
7. Under Available Payment Methods, select the payment option of either Credit/Debit Card or EFT (Check)
8. Enter the amount you would like to pay and then click Continue to Payment Information
9. Enter payment information
10. Click Continue to Review Payment
11. If all the information is correct, click on I Agree to Invoice Cloud Terms and Conditions
12. Complete by clicking Process Payment

Creating a New Account

1. Follow steps 1-4 on one-time payment instructions above
2. Enter email address and confirm the address
3. Create a password and confirm the password
4. Click on Paperless is Optional
5. Complete registration

If Already Registered

1. Click Sign In, at the top of the screen
2. Enter the email and password you created
3. Click Sign In

• Do I need to register to pay a bill?
• No, registration is not required for one-time payments, but you will need to register to receive electronic bills by email. One-time payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.
• Why should I register to pay a bill?
• By registering, you have access to all of your invoices and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, go paperless (if bill type allows), schedule payments for a specific date, and sign up for Auto-Pay. You also avoid having to enter your payment information each time you pay a bill.
• How Do I Register?
• Use the "Register Online" button above to register.
  • When you receive an email notification that your bill is ready to paid, simply click on the “View Invoice or Pay Now” button. You will be directed to Biller's “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
  • You can go directly to the biller's website and click on the “Pay or View your Bill” button. You will then be directed to the Biller's “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will need to locate your account and be given the opportunity to register or make a one time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
• How do I cancel auto-pay?
• Go into your profile and uncheck the auto-pay box.
• Do I have to enter an email address to make a payment?
• Yes, an email address is required for payment confirmation. A payment receipt is sent via email.
• When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
• Under “How would you like to pay” click on the drop-down box and choose EFT Check.
• How do I find my account number to login?
• Once you have registered, you will only need your email address and password to log in. To register, you will need your customer and account numbers from your bill. The “locate your bill” screen gives instructions regarding the required information.
• I forgot my Password, how do I find it?
• Click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you're unable to locate this information, call us at (651)675-5030, and after verifying your identity, we can provide you with the information.

Security

Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the Biller does not see your complete account information.

• What is PCI Compliance and why is it so important?
• PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.
• Who has access to my account?
• You and Biller's authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don't even show your full financial information back to you.
• When does a lockout message occur?
• To prevent unauthorized access to customer accounts (and as required for Payment Card Industry (PCI) compliance), an escalating timeout and lockout procedure is in place. This security feature is triggered by repeated failed logins. If you get a lockout message while attempting to login, you should contact your biller.